Overview: CRM implementations are made up of a complex set of steps that include assessments, discovery, dialogue, envisioning, architecting, planning, and finally, developing the solution. Published works on M.Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management. is aimed at readers who are interested in understanding how to successfully implement Microsoft Dynamics CRM 4.0 within their projects. It is intended as an implementation roadmap for the business and technical representatives leading or engaged in a project. ..The book covers the capabilities of Mic
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