Overview: Reports on smarter and wiser service systems.Highlights the need to consider human factors when designing innovative service systems.Addresses issues concerning governance, privacy, and the ethics of .This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other di
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