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Titlebook: Advances in the Human Side of Service Engineering; Proceedings of the A Jim Spohrer,Christine Leitner Conference proceedings 2020 The Edit

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发表于 2025-3-21 17:11:01 | 显示全部楼层 |阅读模式
期刊全称Advances in the Human Side of Service Engineering
期刊简称Proceedings of the A
影响因子2023Jim Spohrer,Christine Leitner
视频video
发行地址Reports on smarter and wiser service systems.Highlights the need to consider human factors when designing innovative service systems.Addresses issues concerning governance, privacy, and the ethics of
学科分类Advances in Intelligent Systems and Computing
图书封面Titlebook: Advances in the Human Side of Service Engineering; Proceedings of the A Jim Spohrer,Christine	 Leitner Conference proceedings 2020 The Edit
影响因子.This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences.  It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the developmentof innovative services for various kinds of organizations. .
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https://doi.org/10.1007/978-3-662-04072-0er tools and disseminating results and highlight such markers. This study shows trace data, and advanced computational techniques are useful mechanisms for identifying work trajectories and, in some cases, provide context to work behaviors.
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https://doi.org/10.1007/978-3-662-04072-0ized health insurance company in Germany which is striving to innovate by (re)designing practices to institutionalize new health services and solutions. Our aim was to study and understand environmental properties, roles, and relationships of actors and resources in service innovation in the given real-life business context.
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Horst Steinmann,Andreas Georg Schererr the coordination, integration, application and governance of resources and organizational capabilities..In this way the motivation of this work is to answer the question to what extent architecture enables and supports the value co-creation process.
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The Emergence of the World Economyin its lifecycle and derive design principles that aim for service innovation in digital platforms. Thus, we shed light on the design and the application of mechanisms to coordinate value co-creation on service platforms embedded in service ecosystems.
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Design Principles for Health Service Innovations: Nudges from the IBM Health Records Service Platforin its lifecycle and derive design principles that aim for service innovation in digital platforms. Thus, we shed light on the design and the application of mechanisms to coordinate value co-creation on service platforms embedded in service ecosystems.
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