Titlebook: Advances in the Human Side of Service Engineering; Proceedings of the A Jim Spohrer,Christine Leitner Conference proceedings 2020 The Edit

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Francis Ethelbert Kwabena Benyahns with the students accompanied by individual interviews carried out by the authors. Also, observation is used to analyze how Digital Services are used during the creation of the different items. The findings are suggestions for various areas and ideas for Digital Services that concern Sustainabili

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2194-5357 nd future challenges in the field of service engineering, together with practical insights into the developmentof innovative services for various kinds of organizations. .978-3-030-51056-5978-3-030-51057-2Series ISSN 2194-5357 Series E-ISSN 2194-5365

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Service Innovation for Cyborgs – Human Augmentation as a Self-experiment towards cyborgs. While some people regard this as a threat for mankind others see it as a huge potential. This paper provides an overview of the most common developments and closes with the experiences of a self-experiment describing the practicability of NFC implants.

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Francis Ethelbert Kwabena Benyahnnovative products faster than ever. Besides, consumers interact with each other on social media platforms and exchange their problems, needs, preferences, and ideas. With 95 Mio. daily postings on Instagram, it becomes obvious that such a platform is a huge data source containing important and valu