Titlebook: Advances in the Human Side of Service Engineering; Proceedings of the A Jim Spohrer,Christine Leitner Conference proceedings 2020 The Edit

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Service Design Approaches to Drive Employee Engagementn. In this paper, we discuss the application of service design approaches to encourage and enhance employee engagement in an industrial setting, the advantages and disadvantages of these approaches, what can be measured in a real-life setting, and future directions and opportunities for this line of research.

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Methodological Reinforcements: Investigating Work Through Trace Data and Texter tools and disseminating results and highlight such markers. This study shows trace data, and advanced computational techniques are useful mechanisms for identifying work trajectories and, in some cases, provide context to work behaviors.

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Value Co-creation as the Core of Service Innovation: Impacts of a Case Study of a Fully Digitized Heized health insurance company in Germany which is striving to innovate by (re)designing practices to institutionalize new health services and solutions. Our aim was to study and understand environmental properties, roles, and relationships of actors and resources in service innovation in the given real-life business context.

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Francis Ethelbert Kwabena Benyahbased on their social media profiles and interactions on Instagram by using multiple machine learning classifiers. The model is trained with data of 665 user accounts, considering 59 features. Maximum Entropy Model performs the best with a F1-score of 66.67%.

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Pejman Abdolmohammadi,Giampiero Camaat small and medium-sized enterprises (SMEs). The gained experiences and results from the case studies are reviewed by a questionnaire and report experience, e.g. the perceived creativity scored according to the Torrance Test of Creative Thinking (TTCT), Vividness and Creative Self-Efficacy.

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https://doi.org/10.1007/978-1-349-05177-9ions on a web page (homepage and order confirmation page). A total of 524 persons participated in the study. The results show statistically significant differences in user ratings. Participants who joined via the order confirmation page were significantly more positive compared to those who came to the survey from the homepage.

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Biodiversity Evaluation and Monitoringvestments may be especially uncertain due to the fundamental role that datasets play and the lack of familiarity that those making decisions may have with data science. We present results in which we identify and expand on the links between these barriers and service innovation using data science.

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Gene M. Grossman,Elhanan Helpmanworkforce management. Based on the theoretical concepts of Service Science and S-D Logic as well as the approaches of meso- and micro-foundation the context of workforce and workforce management is studied and a conceptual framework for workforce management and a new definition of workforce is derived.

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Consume Less, Create More – Digital Services in the Context of Sustainabilityns with the students accompanied by individual interviews carried out by the authors. Also, observation is used to analyze how Digital Services are used during the creation of the different items. The findings are suggestions for various areas and ideas for Digital Services that concern Sustainabili