Overview: This is a time in history when the concept of Quality is reaching new highs in terms of public awareness. Articles describing quality, CQI, quality tools, critical success factors, failures, and lessons learned appear in local news papers, trade journals, scientific periodicals, and professional publications on a daily basis, yet implementation of a quality system in many hospital units is approached with caution and the basic tenants of quality systems and CQI continue to be misunderstood. In the United States, today, the public debate on healthcare issues rages on. The application
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