Titlebook: Exploring Service Science; 9th International Co Gerhard Satzger,Lia Patrício,Peter Hottum Conference proceedings 2018 Springer Nature Switz

香料

Digitalization of Field Service Planning: The Role of Organizational Knowledge and Decision Support l dependent on field service planning. Hence, the efficient delivery of field services has become a main competitive differentiator and is driving companies to digitalize their processes and utilize decision support systems. Based on a qualitative interview study of maintenance providers, the paper

聪明

Co-creation in Action: An Acid Test of Smart Service Systems Viability structural/system traits of SSS and the value co-creation therein, and how the achievement of a co-creative experience is effectively supportive of the SSS viability.. - This conceptual paper deepens two scientific propositions: (i) Are we able to distinguish between ‘structural’ and ‘system’ featu

lacrimal-gland

果核

Market Launch Process of Data-Driven Services for Manufacturers: A Qualitative Guidelinen services fail more often than traditional industrial services or products within the first year on the market. In terms of market launch, their digital characteristics differ from traditional industrial services and thus need specific structures and actions, which companies currently lack. Therefo

小歌剧

Success Factors of SaaS Providers’ Business Models – An Exploratory Multiple-Case Studyding of the underlying success factors and thus, the reasons for this performance discrepancy is, however, still limited. The goal of this research paper is therefore to investigate the success factors of SaaS providers’ business models by conducting an exploratory multiple-case study. 21 expert int

Gustatory

End-to-End Methodological Approach for the Data-Driven Design of Customer-Centered Digital Services methodologies for using data analytics systematically in an end-to-end process for designing services. Therefore, in this paper, we develop a conceptual approach covering the innovation funnel from idea generation to market deployment. In particular, we describe how qualitative approaches alternate

思考才皱眉

Conference proceedings 2018ptember 2018. .The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Proces

Nmda-Receptor

情感脆弱

David E. Anderson,David A. Haflerhas a positive effect on service value which is an important factor for firms’ market success. Hereby we aim to contribute to research on service modularization and technology management. Our research is based on survey-data of 147 companies offering IT services in the B2B context and is analyzed using the partial least square method.

mortuary