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Titlebook: Exploring Service Science; 9th International Co Gerhard Satzger,Lia Patrício,Peter Hottum Conference proceedings 2018 Springer Nature Switz

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书目名称Exploring Service Science
副标题9th International Co
编辑Gerhard Satzger,Lia Patrício,Peter Hottum
视频video
丛书名称Lecture Notes in Business Information Processing
图书封面Titlebook: Exploring Service Science; 9th International Co Gerhard Satzger,Lia Patrício,Peter Hottum Conference proceedings 2018 Springer Nature Switz
描述.This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. .The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice..
出版日期Conference proceedings 2018
关键词service science; SaaS - Software as a Service; SOA - service-oriented architectures; Web services; servi
版次1
doihttps://doi.org/10.1007/978-3-030-00713-3
isbn_softcover978-3-030-00712-6
isbn_ebook978-3-030-00713-3Series ISSN 1865-1348 Series E-ISSN 1865-1356
issn_series 1865-1348
copyrightSpringer Nature Switzerland AG 2018
The information of publication is updating

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An Approach for Customer-Centered Smart Service Innovation Based on Customer Data Managementcal view. It extends current perspectives on smart services and proposes a definition highlighting the relevance of customer centricity and customer data management for service engineering. For this purpose, smart service dimensions will be deduced from current literature. These dimensions represent
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Open Innovation in Ecosystems – A Service Science Perspective on Open Innovatione alignment to this trend, the notion of ‘ecosystems’ is becoming popular to describe a system of complex relationships between diverse actors in analogy to natural ecosystems. With growing prominence of ecosystems, a stronger need for collaboration and co-creation beyond traditional supply chain ne
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