Titlebook: Exploring Service Science; 9th International Co Gerhard Satzger,Lia Patrício,Peter Hottum Conference proceedings 2018 Springer Nature Switz

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1865-1348 any, in September 2018. .The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Serv

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Customers Input via Social Media for New Service Developmentth the customers while developing new services. Other traditional methods of customer interaction also play a key role in developing a successful new service. The article has implications for the financial service firms interested in marketing new services in the United States and other developed countries.

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Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterpmers in the co-development of advanced services. In terms of a practical contribution, our research suggests that employee-centric service innovation—the idea of utilizing front line employees as proxies of customers—is a viable strategy to mitigate the identified challenges.

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1865-1348 like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice..978-3-030-00712-6978-3-030-00713-3Series ISSN 1865-1348 Series E-ISSN 1865-1356

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Jutta Conrads-Strauch,Ilse Balbo,Ulla Bonaserformed in systems of weakly tied actors..The purpose of this paper is to broaden the perspective of research in open innovation and to advance the understanding of open innovation in ecosystems by combining insights from service science research with the concept of open innovation. Consequently, t