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Titlebook: Exploring Service Science; 9th International Co Gerhard Satzger,Lia Patrício,Peter Hottum Conference proceedings 2018 Springer Nature Switz

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An Approach for Customer-Centered Smart Service Innovation Based on Customer Data Managementervices. The restaurant sector serves in this context as an innovative application field for smart service prototyping. The paper represents current research in progress, outlines the objective of the research initiative and demonstrates first empirical research results.
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Digitalization of Field Service Planning: The Role of Organizational Knowledge and Decision Support ly rely on tacit and embedded knowledge in their decision-making. Therefore, knowledge-driven decision support systems—which have not yet been adopted in the industry—have been identified as an important cornerstone of the coming digitalization of field service planning.
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Success Factors of SaaS Providers’ Business Models – An Exploratory Multiple-Case Studyof cost advantages, performance and scalability. Overall, established SaaS providers obtain a reference framework to compare, rethink and innovate their present business models. Companies that are planning to offer SaaS in future gain valuable insights which should directly feed into their business model design process.
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