Overview: Provides practical insight into configuring and managing main stream social media tools in public sector.Guides the reader to successfully plan and manage social media tools in the public sector.IntroThis book provides practical know-how on understanding, implementing, and managing main stream social media tools (e.g., blogs and micro-blogs, social network sites, and content communities) from a public sector perspective. Through social media, government organizations can inform citizens, promote their services, seek public views and feedback, and monitor satisfaction with the service
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