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Titlebook: Service Design and Service Thinking in Healthcare and Hospital Management; Theory, Concepts, Pr Mario A. Pfannstiel,Christoph Rasche Book 2

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It Takes More than a Village: Leveraging Globalized Information, Knowledge, and Resources to Designre equity, especially in disadvantaged communities or in situations where the economic or political situation leads to inequities in health status. This chapter demonstrates that strongly integrated, community-centric, models of mental healthcare delivery are possible, affordable, and preferable to
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4D Wireframing as a Tool for Integrating Digital with Physical Touchpoints for an Elevated Patient service design, and digital user experience design. In this chapter, Vollmer introduces the tool, demonstrates the steps, and shares insights on how to best activate it in healthcare innovation projects.
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Managing Complex Patient Journeys in Healthcare,out of a new generation of tools for surgery planning, a complex and resource-intensive process during which critical information is exchanged over time among a range of actors. The second case study was conducted at Oslo University Hospital. Cross-functional teams used CJML to document the patient
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Book 2019ion of services; interaction design and user experience; design of service touchpointsand service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, serv
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lsificationist methodology will be compared with the recently advocated extension of the abductive methodology from the empirical sciences to logic by T. Williamson, since both of them arrive at the same conclusion concerning the status of classical logic.
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