Titlebook: Service Design and Service Thinking in Healthcare and Hospital Management; Theory, Concepts, Pr Mario A. Pfannstiel,Christoph Rasche Book 2

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service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, serv978-3-030-00749-2

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Changing the Rules of the Game in Healthcare Through Service Design,s a clear rationale for how service design practices enable innovation in healthcare and offer insights for healthcare practitioners interested in working toward institutional change through service design.

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Using Small Step Service Design Thinking to Create and Implement Services that Improve Patient Careintegral to improving patient service experience and patient health outcomes. Examples include a patient appointment process that was designed to address research showing a patient is more likely to attend a clinical appointment if that appointment is set before the patient leaves the office of the

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debunk

The Use of Tangible Tools as a Means to Support Co-design During Service Design Innovation Projectsn processes through facilitating multimodal communication on topics that are otherwise difficult to articulate. However, such tools have not been commonly adopted by the medical field as the contribution of design to service innovation, and the value of using our bodily senses in design methods has

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Service Design Empowering Innovative Communities Within Healthcare,ing patient care. The utilisation of this multifaceted design process resulted in richer service prognosis and propositions in concordance with the needs of patients, carers, hospital staff and clinicians than often provided by the more routine qualitative or quantitative analysis of service deliver

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Co-creative Service Design in Municipal Health Services: Reflections and Lessons Learned from a Des behind the course is elucidated, and the course structure and theoretical pillars are described. Next, a student project is used as an exemplifying case to illustrate practical, methodological and theoretical applications. Finally, some reflections and lessons learned are presented..Scrutinising th

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Evaluating Co-production in Mental Health Services as a Support for Co-design Activities,sign activities aimed at triggering an organisational change in the mental health department. The project is described in its main phases, illustrating how an initial evaluative research, consisting of a qualitative field research conducted both from the user and the organisation perspectives, infor

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