| 书目名称 | Service Design and Service Thinking in Healthcare and Hospital Management | | 副标题 | Theory, Concepts, Pr | | 编辑 | Mario A. Pfannstiel,Christoph Rasche | | 视频video | | | 概述 | Examines the nature of service design and service thinking in healthcare and hospital management.Highlights healthcare services that are desirable for customers, and effective for healthcare providers | | 图书封面 |  | | 描述 | .This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector...The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpointsand service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, serv | | 出版日期 | Book 2019 | | 关键词 | Service innovation; Service design; Service thinking; Service management; User experience; Hospital manag | | 版次 | 1 | | doi | https://doi.org/10.1007/978-3-030-00749-2 | | isbn_ebook | 978-3-030-00749-2 | | copyright | Springer Nature Switzerland AG 2019 |
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发表于 2025-3-21 16:43:57
