Titlebook: Service Design and Service Thinking in Healthcare and Hospital Management; Theory, Concepts, Pr Mario A. Pfannstiel,Christoph Rasche Book 2

谆谆教诲

Evaluating Co-production in Mental Health Services as a Support for Co-design Activities, initial evidence is emerging about the potential of service design, not only to solve service challenges but also to support organisational change. In the field of mental healthcare, the inclusion of service design approaches was lately fostered by the increasing attention on co-production and pati

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啜泣

Mapping an Ambient Assisted Living Service as a Seamful Cross-Channel Ecosystem,fined in information architecture. The spatial mapping tool is applied on a specific case in the ambient assisted living domain with the goal of exploring how such an approach might further the current understanding of service journeys and their connection to environmental, organizational, and actor

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4D Wireframing as a Tool for Integrating Digital with Physical Touchpoints for an Elevated Patient more time in front of the screen than with the patient. Opportunities to leverage digital tools to make the patient experience better are frequently missed. Design has traditionally succeeded at creating great screen experiences. It has created effective environments in which patient care takes plac

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