Titlebook: Chatbot Research and Design; Third International Asbjørn Følstad,Theo Araujo,Petter Bae Brandtzaeg Conference proceedings 2020 Springer Na

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Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD promising approach. We believe that a chatbot can help establishing structure, predictability and encouragement in a peer support conversation. This study contributes with experiences from an exploration of how to design conversational interfaces for peer support in mental health care, how conversa

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Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Ser their queries. They were aligned as well in the difficulty they experienced in assessing the security of the chatbot. The two age groups may differ in the factors that contribute to perceived ease of use and perceived security. Directions for future research and implications for the implementatio

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Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues light on characteristics of successful and unsuccessful chatbot dialogues and the kind of improvements that may be derived from such analysis. On the basis of the findings we summarize implications for theory and practice, and suggest future research.