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Titlebook: Chatbot Research and Design; Third International Asbjørn Følstad,Theo Araujo,Petter Bae Brandtzaeg Conference proceedings 2020 Springer Na

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Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialoguestomer service. Nevertheless, the details of this practice and what service providers may learn from the analysis of such dialogues is not investigated in current research on chatbots. As a first step towards bridging this gap in existing knowledge, we present a study of the qualitative analysis of c
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Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service . The current study investigates how consumers’ perceptions of cooperation with conversational agents in a service context are associated with their perceptions about agents’ anthropomorphism, social presence, the quality of the information provided by an agent, and the agent service performance. An
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https://doi.org/10.1007/978-1-4302-1568-4 task is quick to administer and does not require a second chatbot for comparison, making it an efficient universal task. With it, a database could be built with scores of all existing chatbots, allowing fast and efficient meta-analyses to discover which characteristics make the chatbot appear more ‘human’.
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Using Theory of Mind to Assess Users’ Sense of Agency in Social Chatbots task is quick to administer and does not require a second chatbot for comparison, making it an efficient universal task. With it, a database could be built with scores of all existing chatbots, allowing fast and efficient meta-analyses to discover which characteristics make the chatbot appear more ‘human’.
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Conference proceedings 2020The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education..
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ASP.NET AJAX Controls and Extenders,er queries and feedback, (ii) the bot’s response to these queries, and (iii) the overall flow of the conversations. We discuss key implications based on our findings. All the source code used for the analysis can be found at ..
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