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Titlebook: Case Studies in Service Innovation; Linda A. Macaulay,Ian Miles,Babis Theodoulidis Book 2012 Springer Science+Business Media New York 2012

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Joseph S. Sanfilippo,Ronald L. Levineanagement, which benefits their quality of life and, in the UK, provides a small cost saving. People from South Asian backgrounds who live in the UK experience substantially worse health than other groups, yet few South Asian people attended the pilot phase of one self-management course: the Governm
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https://doi.org/10.1007/978-1-4612-1748-0rt report outlines the development process and status of the China Mobile Multimedia Broadcasting (CMMB) services in China, and summarises their successful innovation in CMMB. This work covers five areas of CMMB’s business, including technology, organization, service, finance, and business model.
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Soft Systems Methodology and InnovationThe aim of this chapter is to illustrate how to apply soft systems methodology (SSM) in the context of service innovation and as such has a slightly different structure to that of other chapters. A brief overview of the main steps of SSM is presented together with a case vignette of innovation in a large public sector service.
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