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Titlebook: Case Studies in Service Innovation; Linda A. Macaulay,Ian Miles,Babis Theodoulidis Book 2012 Springer Science+Business Media New York 2012

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Achieving Service Innovation Through a Health Education Programmeomen were offered experiential insights about living with arthritis and attending the EPP. Analysis revealed promising areas for service innovation and improvement around components of this course and its delivery, which may in turn result in improved resource efficiency and quality of life for this group.
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Operative Gynecologic Endoscopy structures inherent in the interventions, and the measurement of outcomes of the interventions were considered. Finally, this introduction also describes and discusses general learning emerging from the cases reviewed, and adds proposals for areas of further learning about the theme exampled by the four cases chosen for this section.
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Introduction to Innovation Management within an Organization Cases structures inherent in the interventions, and the measurement of outcomes of the interventions were considered. Finally, this introduction also describes and discusses general learning emerging from the cases reviewed, and adds proposals for areas of further learning about the theme exampled by the four cases chosen for this section.
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TRUSTECH: Innovators in the Field of Innovationproperty advice, service innovations, in-depth market research studies and support for commercialisation of innovations. TRUSTECH also manages the NW Innovation Fund, via InnovateNoW, on behalf of NHS North West (NW Strategic Health Authority).
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Service Innovation in the Chinese Aviation Industry: The Case of Chinese Low Cost Carriersby following the operation principles of western LCCs. Spring Airlines offers no frills, low fare travel with high quality; Shenzhen Airlines provides a high standard of service at a reasonable price while China United Airlines supplies simple, low fare and flexible air travel. Based on their innova
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