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Titlebook: Case Studies in Service Innovation; Linda A. Macaulay,Ian Miles,Babis Theodoulidis Book 2012 Springer Science+Business Media New York 2012

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Public-Private Innovation Network in Knowledge Intensive Services: Co-production or Technological Lome: .). It explores the dynamics of a public-private innovation network for Knowledge-Intensive Services (KIS). It is grounded on a case study in the sector of farm advisory services. The service innovation studied is based on the use of satellite images to bring information to farmers who use preci
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The Role of Boundary Objects in Public-Private Innovation Networks The Story of Næstved Health Schoo aimed at establishing a health school. The health school organised training courses of 10 weeks for patients with chronic obstructive pulmonary disease (COPD), type 2 diabetes and heart failure. The school was developed, tested out for a short period and then closed. The research project described
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Understanding Drivers of Customer Satisfaction in the Social Housing Sector requirements and a focus on improving service delivery. However, the links between service standards, organisational performance and customer satisfaction are not clearly understood. Millions of pounds are spent annually in the sector on the measurement of customer satisfaction surveys and service
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