Overview: .This book constitutes the refereed post proceedings of the 20th.International Conference on Smart Business Technologies, ICSBT 2023, held in.Rome, Italy, during July 11–13, 2023..The 9 full papers included in this book were carefully reviewed and selected.from 30 submissions. The scope of the conference covers technology-related.topics, such as technology platforms, internet of things and web services,.but also business-relevant topics, such as business processes, business.intelligence, value setting and business strategy. Furthermore, it covers.different approaches to address these
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