Overview: Metrics: How to Improve Key Business Results is a practical guide to building a metrics program to help improve key business outcomes..It provides the tools for developing real solutions to real problMetrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn’t it be great to have a simple explanation of how to collect, analyze, report, and use measurements
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