Titlebook: Metrics; How to Improve Key B Martin Klubeck Book 2011 Martin Klubeck 2011

Demonstrate

SPALL

恶意

Final Product: The Metrics Report Card,leader were to be viewers of the results, I could have moved directly to publishing the metric. But since the metrics would go through rigorous review throughout the management chain, and also be seen by customers, I had to find a way to make the results usable (if not readable) at each level.

不能强迫我

取之不竭

,Embracing Your Organization’s Uniqueness,t the one-size-fits-all metric. If you’ve followed along up to this point, you should realize that the only way someone else’s metric will be meaningful to you is if you both have the same root question. Even then, for the data, measures, or information to be meaningful, you need to have defined the components the same way.

ASTER

invade

繁殖

清楚

Advanced Metrics, quadrants before your organization has had time to work with the Product/Service Health metrics, where you’ll get the most benefit initially. This doesn’t mean that you can’t build metrics to answer specific root questions. But, if you are tasked with developing a metrics program (or are doing the

使苦恼

Establishing Standards and Benchmarks,roviding a means for interoperability. Standards in the industrial world allow you to use a light bulb that you bought at Walmart in a lamp that you bought at a high-end designer furniture store. Standards allow you to get gas for your car from any station in the United States, without worrying if t