Overview: Regardless of where we live, the management of the publicsector impacts on our lives. Hence, we all have an interest, one wayor another, in the achievement of efficiency and productivityimprovements in the activities of the public sector. For a governmentagency that provides a public service, striving for unreasonablebenchmark targets for efficiency may lead to a deterioration ofservice quality, along with an increase in stress and jobdissatisfaction for public sector employees. Slack performance targetsmay lead to gross inefficiency, poor quality of service, and lowself-esteem for e
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