Overview: Reports on smarter and wiser service systems.Focuses on the study of people as the key variable in service systems.Includes interdisciplinary contributions to service innovation and co-creation of valThis book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other dis
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