Titlebook: Advances in the Human Side of Service Engineering; Proceedings of the A Christine Leitner,Walter Ganz,Clara Bassano Conference proceedings

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Management of Smart City in Lens of Viable System Approachence in the environment of other goals and services of the city. This paper further revisits the smart city layers and services to highlight the connections among different services. To address the contextual changes, to cover the problems with the management of such a complicated environment, IT Service Management applications will be presented.

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Conference proceedings 20219 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations. 

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https://doi.org/10.1007/978-3-030-80840-2Human-centered Service Design; Improving User Experience; AI in Service Companies; Service Systems Stan

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Advances in the Human Side of Service Engineering978-3-030-80840-2Series ISSN 2367-3370 Series E-ISSN 2367-3389