Titlebook: Service Quality for Facilities Management in Hospitals; Low Sui Pheng,Zhu Rui Book 2016 Springer Science+Business Media Singapore 2016 SER

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ozess durch geeignete Maßnahmen gedämpft werden: inverse Probleme müssen regularisiert (stabilisiert) werden. Das vorliegende Lehrbuch führt umfassend ein in die mathematischen Grundlagen zur stabilen Lösung inverser Probleme, zielt dabei aber auch auf konkrete Anwendungen ab. Es eignet sich als Gru

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CHYME

https://doi.org/10.1007/978-981-10-0956-3SERVQUAL Model; Kano Model; Quality Function Deployment (QFD); Singapore Hospitals; Healthcare Systems; H

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Introduction,undamentally, this study aims to evaluate the FM service quality in Singapore’s hospitals from the patient’s perspective and to provide effective ways to improve FM to achieve patient satisfaction. The structure of the book is also presented here.

CRANK

,Facilities Management and Singapore’s Healthcare System, The healthcare system in Singapore is also introduced here. The literature review identifies eight aspects that are critical to successful hospital FM. However, those aspects are general in nature; it may shed light on how to improve FM service quality by combining them with other service quality tools.

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