Titlebook: Service Quality for Facilities Management in Hospitals; Low Sui Pheng,Zhu Rui Book 2016 Springer Science+Business Media Singapore 2016 SER

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Low Sui Pheng,Zhu RuiOffers readers fundamental insights into service quality standards in the context of facility management in sophisticated facilities with complex installations.Introduces readers to three different ev

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野蛮

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,Facilities Management and Singapore’s Healthcare System, The healthcare system in Singapore is also introduced here. The literature review identifies eight aspects that are critical to successful hospital FM. However, those aspects are general in nature; it may shed light on how to improve FM service quality by combining them with other service quality t

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SERVQUAL, the Kano Model and QFD,ed in this chapter. It is found out that integrating the three tools may yield valuable results that cannot be obtained by using either of them alone. The literature review also revealed that there are no standard steps or methods for applying this integrated approach. The detailed procedures and me

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Osteoarthritis

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臭名昭著

Discussion, under the indifferent category, and recommendations of corrective actions are also discussed. Problems reported by the patients about the FM services during the survey process are also presented and discussed for the purpose of providing insights into the real word practice. The influences of the a

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Conclusions,ients generally think the performance of FM services in Singapore’s hospitals is good, but they want it to be better and that the room for improvement rests in the details. The limitations and contributions of this study are also discussed here.