Titlebook: Exploring Service Science; 9th International Co Gerhard Satzger,Lia Patrício,Peter Hottum Conference proceedings 2018 Springer Nature Switz

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Advances in Information Securityimplications from the existing alignment between the network-preferred channel with other channels and clients. The methodological approach is qualitative, exploratory in nature, and employs case study research in a large private retail bank in Portugal. It includes multiple sources of data collecti

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The 2050 Zero-Carbon World Oration,ver, the diffusion of SE research results into practice is still rare. This is especially crucial, since structured SE methodologies are required to support businesses with the ongoing digitalization of their services. To help closing the gap between research and practice, we conducted 13 semi-struc

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https://doi.org/10.1007/978-94-024-1701-2ted a multi-phase research approach used in several recent ethnographic studies. The findings suggest that a firm must use social media to interact with the customers while developing new services. Other traditional methods of customer interaction also play a key role in developing a successful new

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Stefanie Spahni,Pasqualina Perrig-Chiellonts, and connectivity components supported by embedded ICT and big data analytics–allows for an entirely new approach of service offering. Adopting smart services within their solution portfolio, confronts companies with challenges related to servitization and digital transformation that are not onl

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Population History of the Giant Panda,e alignment to this trend, the notion of ‘ecosystems’ is becoming popular to describe a system of complex relationships between diverse actors in analogy to natural ecosystems. With growing prominence of ecosystems, a stronger need for collaboration and co-creation beyond traditional supply chain ne

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Introduction: Hope in the Ecumenical Future example, accelerometers can reveal insights into road condition. From a road authorities’ perspective, knowing the road condition is essential for scheduling maintenance actions in an efficient and sustainable manner. In Germany, expensive laser-based road inspections are scheduled every four years

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https://doi.org/10.1057/978-1-137-57699-6l dependent on field service planning. Hence, the efficient delivery of field services has become a main competitive differentiator and is driving companies to digitalize their processes and utilize decision support systems. Based on a qualitative interview study of maintenance providers, the paper