Titlebook: Exploring Service Science; 9th International Co Gerhard Satzger,Lia Patrício,Peter Hottum Conference proceedings 2018 Springer Nature Switz

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Digitalization of Field Service Planning: The Role of Organizational Knowledge and Decision Support l dependent on field service planning. Hence, the efficient delivery of field services has become a main competitive differentiator and is driving companies to digitalize their processes and utilize decision support systems. Based on a qualitative interview study of maintenance providers, the paper

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Towards Enabling Cyber-Physical Systems in Brownfield Environmentsdesign characteristics are generally accepted for the digitized integration of machines, applications and surrounding components the inherent complexity and variety of interaction protocols, data formats and interdependencies of existing deployments in so called brownfield environments hampers the d

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978-3-030-00712-6Springer Nature Switzerland AG 2018

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Exploring Service Science978-3-030-00713-3Series ISSN 1865-1348 Series E-ISSN 1865-1356

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https://doi.org/10.1007/978-3-031-19000-1ibility. This is important since research findings on the role of service digitalization in this context are scarce and still equivocal. Following research on digital business strategy, we propose and provide empirical evidence that service digitalization positively moderates the effect of service m