Titlebook: Electronic Government; 19th IFIP WG 8.5 Int Gabriela Viale Pereira,Marijn Janssen,Anneke Zuide Conference proceedings 2020 IFIP Internation

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Deploying OMS: Monitoring in the Cloud,. In contrast, companies in the private sector have been relying on demand-oriented service design for many years. They make use of so-called ‘customer journeys’ to better understand the perception of services by customers and to tailor the design of electronic services to that perception. Although

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https://doi.org/10.1057/9780230611672hese encounters particularly important. Several skillsets for the use of online resources have been proposed in the general e-government literature. However, few empirical studies explore the experiences and strategies of citizens themselves related to the role of skills in their interaction with go

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Implementing Practical DB2 Applicationsety of stakeholders with often conflicting interests. These conflicting interests can hamper the introduction and scaling-up of ICT-innovations that change their roles and authorities. We address one such innovation: the introduction of blockchain technologies in the B&G context. Who can govern data

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Building a Business Case for S/4HANA,ogether to realize integrated public services. This evolution poses challenges concerning the governance of public services. The purpose of this paper is to identify governance challenges in inter-organizational digital public service delivery. To do this, we investigated a case study that deals wit

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Conference proceedings 2020 full papers presented were carefully reviewed and selected from 118 submissions. The papers are clustered under the following topical sections: e-government foundations; e-government services and open government; open data: social and technical aspects; AI, data analytics, and automated decision making; and smart cities..

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0302-9743 ons: e-government foundations; e-government services and open government; open data: social and technical aspects; AI, data analytics, and automated decision making; and smart cities..978-3-030-57598-4978-3-030-57599-1Series ISSN 0302-9743 Series E-ISSN 1611-3349