Titlebook: Electronic Government; 19th IFIP WG 8.5 Int Gabriela Viale Pereira,Marijn Janssen,Anneke Zuide Conference proceedings 2020 IFIP Internation

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Barriers and Drivers of Digital Transformation in Public Organizations: Results from a Survey in theificance, no studies so far collected quantitative evidence on (i) how and the extent to which this transformation is currently underway and (ii) which drivers and barriers are hindering and leading this transformation process. This article aims at filling this gap by surveying Dutch public administ

Formidable

Smart Policing: A Critical Review of the Literaturetentially relevant data sources in policing calls for a critical and consolidated review of the literature. To synthesise the evidence on smart policing, we present a systematic review of 112 articles across all relevant disciplines. Earlier work has concentrated on social media communications or pr

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Utilizing an Investment Instrument for Digital Transformation: A Case Study of a Large Swedish Municis transformation lies the increased emphasis on utilizing digital solutions to develop and deliver services that assure the continued relevance of the public sector. This study aims to explore how municipalities are utilizing the investment instrument for digital transformation. The Precursory find

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Measure What Matters: A Dual Outcome Service Quality Model for Government Service Deliveryhed. Most models focus on one outcome with a set of predictors. These outcomes are often ill defined and concepts are used interchangeably causing issues in creating good and consistent measures of quality. In this study we develop a new model combining multiple outcome variables and a series of pre

联合

Digital Inclusion Competences for Senior Citizens: The Survival Basicsme groups. Senior citizens are one of these groups at risk. Taking the European Digital Competence Framework for Citizens as a starting point, we investigate digital survival skills for the elderly. Data was collected from digital education workshops for senior citizens organized jointly between Tel

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Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen . In contrast, companies in the private sector have been relying on demand-oriented service design for many years. They make use of so-called ‘customer journeys’ to better understand the perception of services by customers and to tailor the design of electronic services to that perception. Although