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Titlebook: Driving Service Productivity; Value-Creation Throu John Bessant,Claudia Lehmann,Kathrin M. Moeslein Book 2014 Springer International Publis

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Book 2014cademia as well as business practice on how to drive service productivity..A forecast on how service productivity and service innovation might evolve in the future provides us – and hopefully you as a reader – with the necessary food for thought to develop our own understanding of driving service pr
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Service Productivity and Innovationd and often ever more limited resources. The problem is compounded by the globalisation and international tradability of many services so that a failure to be competitive may mean whole sectors are moved offshore. At the same time huge new possibilities are being opened up by technologies—for exampl
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