Titlebook: Driving Service Productivity; Value-Creation Throu John Bessant,Claudia Lehmann,Kathrin M. Moeslein Book 2014 Springer International Publis

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https://doi.org/10.1007/978-3-540-34536-7 become an increasingly significant part of most economies, so ensuring their health and ability to make an effective contribution to employment and economic growth becomes a key issue..All of these concerns point towards the need for innovation—changes across the spectrum from incremental to radica

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https://doi.org/10.1007/978-3-319-05975-4Service Effectiveness; Service Efficiency; Service Innovation; Service Organizations; Service Productivi

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978-3-319-34912-1Springer International Publishing Switzerland 2014

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Driving Service Productivity978-3-319-05975-4Series ISSN 2192-8096 Series E-ISSN 2192-810X

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2192-8096 g historic events, present procedures and future proposition.In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be “productive”, but it is far less clear what t

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Book 2014rvice businesses there is a clear need to be “productive”, but it is far less clear what this exactly means. In this book, we invite you on a journey that explores the ways, tools and options for driving service productivity. We take an innovator’s perspectives and look at the tricky challenge of se