Titlebook: Driving Service Productivity; Value-Creation Throu John Bessant,Claudia Lehmann,Kathrin M. Moeslein Book 2014 Springer International Publis

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书目名称Driving Service Productivity影响因子(影响力)




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书目名称Driving Service Productivity读者反馈学科排名

ERUPT

https://doi.org/10.1007/978-3-540-30491-3 discussion of service productivity by looking at how services have changed over the past 25 years and particularly how that process has been affected by the increasing use of information technologies—IT. It draws on a major programme of research originally commissioned by the UK government through

TATE

Michael Horrocks MD,James Metcalfe MDn service productivity management. Its results can be used to extrapolate trends for other industrialized and service intensive countries. Perhaps of concern is the finding that on the one hand 99 % of all participants of the study expect a constant or growing relevance of service productivity but o

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蜡烛

DOLT

Vascular Interventional Radiologyargue for improvements to productivity measurement techniques and tools (Francis et al. 2002; International Air Transport Association, 2004; Jahns et al., 2007). In this chapter . examine the state of the art in determining airport productivity by academics on the one hand and on the other hand they

DOLT

革新

CREST

https://doi.org/10.1007/978-3-540-34299-1osts and competitiveness. As he shows, responsibility for the improvement of service productivity usually falls on service operations management. In this chapter, some of the main barriers that underline why service productivity improvement is so difficult to achieve are analysed and strategies that

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