Titlebook: Driving Service Productivity; Value-Creation Throu John Bessant,Claudia Lehmann,Kathrin M. Moeslein Book 2014 Springer International Publis

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The Valuation of the Target Company(‘doing what we do but better’) to radical change (‘doing something completely new’)..Innovation is about the successful implementation of new ideas and to capture the benefits. This chapter helps to understand how the process happens in services. In particular the authors focus on innovation . and

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Michael Horrocks MD,James Metcalfe MDhapter addresses this question. The contribution by . is an empirical study conducted in 1,990 German service companies from February to November in 2012. The main focus of this study was to analyse the state of the art in managing service productivity within these companies and to show the correlat

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https://doi.org/10.1007/978-3-540-34299-1ide an effective delivery of a personalised guest experience while running a highly productive, ‘back’ and ‘front’ office. Since 2008, three further CitizenM hotels have been opened and a further 11 are in the planned pipeline. The case uses data from interviews with staff at the hotel and the Group

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https://doi.org/10.1007/978-3-540-34374-5gineering, companies have identified the profit potential of industrial services like repair services, technical support, or trainings and in consequence have expanded their service portfolio. By offering added value through industrial services, a mechanical engineering company can differentiate its

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