Titlebook: Customers at Work; New Perspectives on Wolfgang Dunkel (researcher),Frank Kleemann (Visit Book 2013 Palgrave Macmillan, a division of Macm

不连贯

Interactive Work: A Theoretical and Empirical Approach to the Study of Service Interactionsdit cards had been swiped already at check-in. Goodbyes and farewells. The individual check- out sequences play out in a friendly and efficient manner. Most guests have their room keycards ready, give positive feedback, and are friendly and polite.

惹人反感

Customers Working for Customers: Collaborative Web 2.0 Servicese that integrates customers in the service creation process in ways never seen before. Customer service is now provided not by service providers alone but also by customers. Large numbers of customers are working for customers in a collaborative effort or, to be more precise, in large-scale collective action.

CHASM

Robert M. Corless,Nicolas Fillionds to the masses than exceptional goods to the rich. This was the first great transformation of the relation- ship between producers and consumers — the era when the great mass of customers became ‘king’ and when serving this new king’s wishes became the supreme goal of producers.

Negotiate

Matching Graphs with Unique Node Labelsof view and lay out arguments why firms, employees, and especially customers should do the same. Indeed, service work takes on a wholly new aspect when viewed from ‘the other side of the counter,’ and we hope to show why a change of perspective promotes a better understanding — and improvement — of service work.

Adenocarcinoma