Titlebook: Customers at Work; New Perspectives on Wolfgang Dunkel (researcher),Frank Kleemann (Visit Book 2013 Palgrave Macmillan, a division of Macm

amenity

ly all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.978-1-349-45111-1978-1-137-29325-1

ELUC

Anticlimax

Etching

Customers in Service Relationships: About This Bookds to the masses than exceptional goods to the rich. This was the first great transformation of the relation- ship between producers and consumers — the era when the great mass of customers became ‘king’ and when serving this new king’s wishes became the supreme goal of producers.

Rinne-Test

Graves’-disease

MEN

The Working Customer — A Fundamental Change in Service Workstantially over the last century. Enterprises have increasingly been transferring functions from employees to cus- tomers, clients, and patients. Early milestones of this development are outlined below.

束以马具

Prosumption of Social Context in Web 2.0: Theoretical Implications for the Prosumer Conceptervices that they themselves produced in whole or in part. The notion is often related to the do-it-yourself culture or the ‘invisible economy/ and it covers a vast array of activities ranging from furniture assembly, to blood pressure self-monitoring, to participation in self-help groups.

慌张

Stem-Words, Derived Words and Word-Classesimage of the customer’s economic contribution as limited to the consumption of standardized mass products as famously illustrated by Ford’s statement that ‘any customer can have a car painted any color that he wants so long as it is black’ (Ford, 1922: 73).

为现场