书目名称 | Customers at Work |
副标题 | New Perspectives on |
编辑 | Wolfgang Dunkel (researcher),Frank Kleemann (Visit |
视频video | http://file.papertrans.cn/242/241643/241643.mp4 |
图书封面 |  |
描述 | Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer‘s active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services. |
出版日期 | Book 2013 |
关键词 | fashion; Institution; interaction; management; service; transformation; Web 2; 0 |
版次 | 1 |
doi | https://doi.org/10.1057/9781137293251 |
isbn_softcover | 978-1-349-45111-1 |
isbn_ebook | 978-1-137-29325-1 |
copyright | Palgrave Macmillan, a division of Macmillan Publishers Limited 2013 |