Titlebook: Boundary Spanning Elements and the Marketing Function in Organizations; Concepts and Empiric Sunil Sahadev,Keyoor Purani,Neeru Malhotra Boo

吼叫

Management Interventions and Prosocial Behaviours: Understanding the Mediating Mechanisms,nication, training and development and empowerment) have a direct effect on PSBs. In addition, these relationships are mediated by role stress and job attitudes. Implications for service management and future research directions are discussed.

Mettle

否认

Book 2015ative. Previous studies have often been disseminated across several academic disciplines like services marketing, personal selling and sales management etc. and this monograph aggregates studies dealing with boundary spanning elements or has boundary spanning elements related to the marketing functi

圆柱

s boundary spanning elements related to the marketing function as the main empirical platform under a uniform theoretical perspective. Each chapter in the book deals with an important research theme and synthesizes studies in relation to boundary spanning elements.978-3-319-35016-5978-3-319-13440-6

ATOPY

正论

Exploring the Role of Salesperson Attributes and Service Behaviors in Adaptive Selling,ngness to disclose, customer satisfaction and behavioral intentions) as consequences. We also test this model using a field-survey with actual customers in a retail setting in Hong Kong. Our findings help demystify the adaptive selling by unraveling the customer evaluation and judgment processes.

阻止

Managing Boundary Spanning Elements: An Introduction,anizational structures and increased emphasis on outsourcing, organizations today are susceptible to degenerate into ‘silos’ and in turn hampering the synergy and efficiency. Boundary spanning research becomes critical to answer some emerging questions in this area. Organization theorists have consi

ICLE

符合国情

A Study of Service Worker Burnout in Russia,rain (burnout)—job performance model using data from a large Russian retail bank. Contrary to findings from North American-Western research, the study findings show that burnout plays no mediating role in the job demand stressors—job performance relationship. Implications of the results are discusse

COWER