| 期刊全称 | Action-Based Quality Management | | 期刊简称 | Strategy and Tools f | | 影响因子2023 | Marta Peris-Ortiz,José Álvarez-García | | 视频video | | | 发行地址 | Presents the latest research on TQM applications across different sectors such as customer service, human resources management and cost control.Demonstrates how successful implementation of TQM can im | | 图书封面 |  | | 影响因子 | .Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (int | | Pindex | Book 2014 |
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发表于 2025-3-21 19:33:17
