Titlebook: Action-Based Quality Management; Strategy and Tools f Marta Peris-Ortiz,José Álvarez-García Book 2014 Springer International Publishing Swi

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rol.Demonstrates how successful implementation of TQM can im.Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management

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