Overview: Effective communication is the key to success! This book is for anyone wishing to improve their communication skills and knowledge of the way in which communications function in organisations.* the third edition of this highly successful book has been fully revised to bring it fully up to date and incorporates latest electronic developments* covers the skills of speaking, writing, listening and effective reading* provides detailed guidance on telephoning, interviewing, meetings, speaking in public, letter and report writing, visual and non-verbal communication and the use of visual a
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