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Titlebook: Standing Room Only; Marketing Insights f Joanne Scheff Bernstein Book 2014Latest edition Palgrave Macmillan, a division of Nature America I

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楼主: Conformist
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Using Strategic Marketing to Define and Analyze the Product Offering, are their raison d’être. Yet the product consists not only of the performances themselves; it is the complete bundle of offerings and experiences provided by the institution to the public.
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Focusing on Value and Optimizing Revenue through Pricing Strategies, ticket purchase decisions. What people care about more than price is .. Said investor Warren Buffet, “Price is what you pay; value is what you get.”.
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Building Audience Frequency and Loyalty, Newman introduced his Dynamic Subscription Promotion campaign in 1961, the widespread application of subscription drives created a substantial and loyal audience base for hundreds of performing arts organizations.
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Focusing on the Customer Experience and Delivering Great Customer Service, the art and science of patron knowledge and understanding. The science is in the database and all the market research undertaken to better understand customers’ attitudes, preferences, interests, and behavior. The art is in how this information is used in designing and improving the customer experience..
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Joanne Scheff BernsteinJoanne Scheff Bernstein has worked/consulted for many major theater programs around the US such as the Illinois Symphony Orchestra, Chicago Opera Theater, the San Francisco Symphony, the San Francisco
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