Titlebook: Social Customer Relationship Management; Grundlagen, Anwendun Rainer Alt,Olaf Reinhold Book 2016 Springer-Verlag GmbH Deutschland 2016 Cust

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Claudio Bettini,X. Sean Wang,Sushil Jajodianvironments, firms need to be able to quickly adapt themselves to rapid changes. The concept of “dynamic capabilities” deals with the organizational capacity to understand the need for change, plan response to change, and finally, implement these plans. Although dynamic capabilities are crucial for

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Roger Jankowski M.D., Ph.D., PUPHhe (refereed) papers presented at the 38th Conference of the School of Mathematics "G.Stampacchia" of the "E.Majorana" Centre for Scientific Culture of Erice (Sicily), held in Memory ofG. Stampacchia and J.-L. Lions in the period June 20 - July 2003. The presence of participants from Countries has g

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