Titlebook: Smart Services Summit; Digital as an Enable Shaun West,Jürg Meierhofer,Christopher Ganz Conference proceedings 2021 The Editor(s) (if appli

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Smart Dust for Smart(er) Industrial Product-Service-Systems: Three Strategies and Their Applicationcalled by recent voices. To science, we introduce smart dust in the field of product-service-systems and offer a first systemization of pathways, thus contribute to the product-service-systems engineering knowledge base. To practice, we provide useful approaches to be applied at a strategy level to

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BIM-Enabled Issue and Progress Tracking Services Using Mixed Realityng with the MR application was enjoyable and they would like to use it more frequently. Finally, based on the user study’s findings, this paper develops two service concept prototypes that could be implemented by the industry partner.

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A Capability Model for Equipment-as-a-Service Adoption in Manufacturing Companiesrom over 14 manufacturing companies that have introduced such offerings, we present a capability model for assessing the maturity needed to introduce and offer EaaS. While bridging the gap between theory and practice, we leveraged state-of-the-art knowledge to help manufacturing companies better und

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Procurement of Advanced Services Within the Domain of Servitization: Preliminary Results of a Systemtomer’s defined problems. To maximize value for the customer, the offering should not be under- or over-scoped with features of limited usefulness. Every actor in the buying process has a different view on value, and different situations create different amounts of value. For sales, this is where a

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A Customer-Centric Search for Triggers as a Basis for Marketing Automation Service Designzed enterprises (SMEs) with limited data and resources. We found numerous triggers that generate behavior changes in customers, and we derived service design ideas from triggers not yet addressed by Houzy services.