Titlebook: Serviceology for Services; Selected papers of t Masaaki Mochimaru,Kanji Ueda,Takeshi Takenaka Conference proceedings 2014 Springer Japan 20

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Improving Service Processes Based on Visualization of Human-Behavior and POS Data: A Case Study in aed. We developed a human-behavior sensing and visualization suite for supporting managers and employees in actual service fields to understand and improve their service processes by visualizing of both behavior and POS data. We had an experiment using the suite in the restaurant and confirmed that m

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Design Procedure and Improvement of a Mathematical Modeling to Estimate Customer Satisfactionods to improve the model are presented using a statistical analysis and selection of several clustering methods that form the mathematical service model from the surveyed quantitative data. Using a case study about the hotel guest service, accuracies of those methods were evaluated by cross validati

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Serviceological View of the Development of a Person Trip Survey Applicationce November 2012 we have been conducting a PT survey in which people run the dedicated smartphone application that we are developing. The process of developing the application forms the so-called design-service loop, consisting of design by simulation, implementation in the real world, and analysing

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Constructing Required Functions of Tourism Service Based on Tourists’ Expectancy in Trip Planningcrete plans for sightseeing. These systems require tourists to input specific data about their requirements at sightseeing spots. However, tourists, especially those who have never been to Japan, often have only abstract images of tourism in Japan. Therefore, in this study, we propose a support meth