Titlebook: Service Productivity Management; Improving Service Pe H. David Sherman,Joe Zhu Book 2006 Springer-Verlag US 2006 DEA.Data Envelopment Analy

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Government Productivity Management,and ways productivity could be improved. Some improvements were realized, suggesting that these insights were accurate. In this case, DEA was used as a lead instrument and was then coupled with ratio analysis, management reviews, best practice reviews and activity analysis to improve operations.

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Data Envelopment Analysis Explained,he linear programming calculations could easily be done without a computer. The following chapter illustrates the power of DEA with multiple inputs and outputs. In addition, chapter 5 describes a variety of models to adapt DEA for particular applications and circumstances to enable users to employ t

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