Titlebook: Self-Service in the Internet Age; Expectations and Exp Fay Sudweeks,Celia Romm Livermore,David Oliver Book 2009 Springer-Verlag London 2009

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Cybermediation in the Tourism and Travel Industries,n for customer self-service. Using the Internet for travel and tourism is becoming commonplace among older travellers as well as younger people. In gathering information before making holiday decisions, potential tourists also engage in a Web 2.0 environment where family and friends, not established

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Tricks and Clicks: How Low-Cost Carriers Ply Their Trade Through Self-Service Websites,n the confines of an acceptable ethos. This chapter observes that while these business disciplines are central to the success of self-service websites, there is a disconnect between the normative view and the actuality of practice.

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Sense or Sensibility?: How Commitment Mediates the Role of Self-Service Technology on Loyalty,y shows that SST does not change everything. The classical model of how customers evaluate services and the predictors of loyalty are replicated in the SST setting. Interestingly, SST does not have a direct influence on loyalty by itself but its effects are mediated by commitment. However, it is the

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Book 2009s expressed in the title Self-Service on the Internet: Expectations and Experiences, we aim to present the expectations or reasons for the availability of various services on the Internet, and social responses to these developments, i. e. the experiences. These are the two main dimensions to the cha

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ilkenny. It was not a particularly unusual gift: like many others, the sender had been an ‘aspirant’ at St Brigid’s Missionary College, which was attached to the convent. Now a Sister of Mercy in St John’s, Newfoundland, no doubt she wanted to show off her new home to her old school. So many such gi

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