| 书目名称 | Self-Service in the Internet Age |
| 副标题 | Expectations and Exp |
| 编辑 | Fay Sudweeks,Celia Romm Livermore,David Oliver |
| 视频video | |
| 概述 | Focuses on an aspect of eCommerce that has not been researched - the role the internet plays in transforming the relationship between companies and customers.Looks at the services that are provided on |
| 丛书名称 | Computer Supported Cooperative Work |
| 图书封面 |  |
| 描述 | Dave Oliver, Celia Romm and Fay Sudweeks This book follows previous texts: Celia Romm and Fay Sudweeks (eds) (1998), Doing Business Electronically: A Global Perspective of Electronic Commerce, and Fay Sudweeks and Celia Romm (eds) (1999) Doing Business on the Internet: Opportunities and Pitfalls. Not only is this current book about doing something, but it also aims to present insights into how electronic commerce impacts upon the lives of everyday people; in other words, how electronic commerce is received, as well as how it is ‘done’. Accessing the Internet on a regular basis has become an established activity for many people. This activity gives academics and researchers the opportunity to observe and study the nature and effects of this engagement in society. The influence of the Internet in our social fabric also provides the incentive for organizations to implement a web presence. As expressed in the title Self-Service on the Internet: Expectations and Experiences, we aim to present the expectations or reasons for the availability of various services on the Internet, and social responses to these developments, i. e. the experiences. These are the two main dimensions to the cha |
| 出版日期 | Book 2009 |
| 关键词 | Information Technology (IT); Internet; e-business; e-government; e-health; eCommerce; healthcare; informati |
| 版次 | 1 |
| doi | https://doi.org/10.1007/978-1-84800-207-4 |
| isbn_softcover | 978-1-84996-753-2 |
| isbn_ebook | 978-1-84800-207-4Series ISSN 1431-1496 |
| issn_series | 1431-1496 |
| copyright | Springer-Verlag London 2009 |
发表于 2025-3-21 19:57:24
